faq

Trendz Gift Shop is your premier destination for high-quality personalized gifts and corporate essentials. We specialize in turning ordinary items into meaningful keepsakes through custom printing and engraving, helping you celebrate life’s special moments and professional milestones.

We primarily operate online to serve customers across the region. You can browse our full collection and place orders directly through our website at trendzgiftshop.com.

Since most of our items are custom-made, processing typically takes 2–4 business days. During peak holiday seasons, this may take slightly longer. You will receive a notification once your order has shipped.

Yes! We offer competitive pricing for bulk and corporate orders. Whether you need 50 custom trophies or 200 branded mugs, please contact our sales team for a personalise quote.

Shipping costs are calculated at checkout based on your location and the weight of the items. We occasionally offer free shipping on orders above a certain value—keep an eye on our homepage for current promotions!

Due to the nature of custom products, we generally do not accept returns unless the item is arrived damaged or there was a mistake in the printing on our part. Please inspect your package upon arrival and contact us within 24–48 hours if there is an issue.

You may cancel your order within 2 hours of placement. Once our production team begins the customization process, we are unable to cancel the order or issue a refund.